Showing posts with label Product Review. Show all posts
Showing posts with label Product Review. Show all posts

Tuesday, May 31, 2011

Customer Service

A couple of years ago, I started using a site called Picapp.  It was really cool.  They hosted thousands of photos that you could link to on your blog or website.  I used it a lot-- mostly for my football posts.

Earlier this year, I went to the site to get a photo for a post, only to discover that they no longer support some sites, like Blogger and Wordpress.  We could no longer search for photos, or post them to our sites, but they assured us that old photo links would remain hot.  I was a little aggravated that they hadn't made an announcement or anything, but OK.  I'd go back to using Flickr or Webshots.  Not such a big deal.   Still, they assured us that the photos previously placed on blogs would stay.

But a few weeks later, I noticed that some photos were disappearing from old posts.  I tried re-installing the code, but no dice.  Confused, I went to the Picapp site to try to see what was up.  After several minutes of searching the help site and tech support, I finally submitted a help request.  It took them three days to get back to me. 

Basically, what they said was that despite their reassurances to the contrary, old photos would NOT remain on our sites.  So, I've got bunches of old posts that will no longer have appropriate photos. 

Even worse, there was no notice.  No "You've got X number of days to make other arrangements".  No nothing.  Just a bunch of disappearing photos.

That's what I call poor customer service.  Very poor.

Wednesday, October 06, 2010

Product Review--NFL Game Rewind

NFL Game Rewind is a subscription service available through NFL.com at a cost of $49.99 per season.  With this subscription, you can watch every single NFL game on demand, in its entirety, in high definition on your computer.  You can even watch games from the 2009 season, in their entirety.  The good thing about this is that they cut out all the commercials and most of the commentators chit chat, so that all you see is the game.  You can search, fast forward, or rewind at any time.  They have a little scale thing at the bottom of the screen so that you can pick out the most exciting moments of every game, and kind of gloss over the duller bits.  Sounds like a great deal, doesn't it?

But there is a but.  A couple of buts, in fact.  The first but is that your subscription is only good for the regular NFL season.  If you want to watch pre-season games, it'll cost you extra.  If you want to watch post season games,  you guessed it, it'll cost you extra.  Not only that, your subscription ends at the end of the regular season.  If you're thinking you might want to watch games during the off season, you can forget about that.  You're better off investing in a good DVR. 

The second but is that any time there is a game actually being played, the service is unavailable.  Let's say you come home from work Monday and really, really want to sit down that evening and re-watch your favorite team's game from the day before.  Well, too bad.  Because there is a Monday night game, the service will be unavailable.  That DVR is sounding really good about now, huh? 

Since the service is unavailable during actual games, that means all of Sunday --well, from noon until nearly midnight-- or Monday nights are out from the get-go.  Later on in the season, when they start playing on Thursdays and Saturdays, you can add those two days to the verboten list as well.  That's assuming you don't also watch college football on Saturday afternoons.  And if you go to you local high school games on Fridays, that night is out, too.  So that pretty much limits your use of Game Rewind to Tuesdays and Wednesdays.  And if you go to church on Wednesday evenings, well, you get the idea.  That's an awful lot of time that the service is of no use to you. 

This might be a good thing for retired people, or people too ill or disabled to work full time, or stay at home moms, or people on welfare who don't work anyway (though if you're on welfare, you shouldn't have internet access in the first place), but for the average person, you won't have time to watch enough games to make a subscription worth the money you'll spend on it.  Now, if the subscription lasted a full year, so that I could watch games during the off season, it might be a good deal.  However, if I had known the service would be so extremely restricted, I wouldn't have spent my money on it.

I sure won't subscribe again next year.  To me, it's just not worth it.

Sunday, March 21, 2010

Product Review: Woolite Rug Stick

I don't normally do product reviews on my blog, but I was so impressed by this one that I had to share it. The product is the Woolite Rug Stick. I've been looking for a long time for an effective way to clean my carpet without having to rent a steamer every week or two. I'd used the foaming cleaners before, but they just weren't cutting it. When I saw the Rug Stick in the store, I decided to give it a try.


The Rug Stick is pretty much what it claims to be-- a stick for cleaning rugs. There is a place in the back to put a can of foaming rug cleaner.


By pulling the rug stick towards you across the carpet, the cleaner is dispensed through a comb like set of nozzles.

The Rug Stick is then turned over, and the scrub brush is used to work the cleaner down into the carpet.

The bristles also act to lift and refresh matted carpet fibers. After the cleaner dries thoroughly, the carpet is vacuumed to remove the dirt and cleaner.

I must admit I was a bit skeptical when I first saw the Rug Stick in the store. But, I thought I'd give it a try. The first time I used it, I had a hard time getting the foam cleanser to dispense. Through trial and error, I discovered that moderate pressure must be used to get the can to spray properly. Once I figured this out, my opinion of the Rug Stick improved greatly.

One thing that surprised (and appalled) me was how much dog hair the scrubber was able to remove from my carpet, and right after I'd vacuumed it.

After the first time I used the Rug Stick, I noticed a definite difference in my carpet, and after the third use, my carpet looks almost brand new. Before Katie died, she'd developed kidney problems and therefore sometimes had accidents in the house. This left several badly stained areas near my front door. Using the Rug Stick has greatly diminished the appearance of these stains, and I hope through regular use, they will fade even more.

If there was a con to the Rug Stick, I'd have to say it is the handle. It is lightweight aluminum, and feels so flimsy that every time I use the stick, I'm afraid I'll bend it. But for the price, it is a good value. The suggested retail price is under $20, but I found mine at Wal-Mart for less than $15.

Knowing what I know now about the Rug Stick, would I buy it again? Definitely. It was not meant to be a replacement for regular professional carpet cleaning, but for weekly cleaning it does the job well. In my opinion, it is worth the money.
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